Refund Policy

REFUND POLICY  

• Refunds can be requested within 1 hour of payment. Authentication and valuation process will commence after this period, therefore no refund will be given after this time period.   To cancel your service request, please email customercare@luxelotte.co.uk within 1 hour of payment.
• Items that we deem authenticity to be inconclusive, you will receive a partial refund of 50% of the service cost. A full analysis will be reported outlining as we believe the report to be inconclusive.  

24 HOUR GUARANTEE  

• Authentications and valuations will be provided within 24 hours business hours Monday-Friday 09:00-17:00 GMT. 
• Refunds are only issued if you do not receive a result within the guaranteed 24 hours turnaround time.