Frequently Asked Questions

It is important to ensure that prior to selling or purchasing a handbag, the handbag is authentic to avoid loss of money or face legal issues from the brand. This could result in you or your company if you are a resale business, have legal action taken against you which would cause damage to your established business.

All handbags purchased directly from the brands boutique or licenced authorised retailers will be 100% authentic.  However, if you are looking to purchase from a third party who reassures you that they have purchased the handbag directly from the brand and have the receipt to confirm this.  You should always ensure you get this authenticated by a skilled, experienced authenticator. Receipts can often be fake or copied from genuine receipts.

Yes, many people often misplace their authenticity cards or purchase a handbag with no authenticity card.  Authenticity cards are also counterfeited and many counterfeit handbags come with a authenticity card, dust bag, box, receipt which are all easily counterfeited.

Authentications and valuations will be provided within 24 hours business hours Monday-Friday 09:00-17:00 GMT this timeframe is from once images and payment has been recieved.

• Refunds can be requested within 1 hour of payment. Authentication and valuation process will commence after this period, therefore no refund will be given after this time period. To cancel your service request, please email customercare@luxelotte.co.uk within 1 hour of payment; 
• Items that we deem authenticity to be inconclusive, you will receive a partial refund of 50% of the service cost. A full analysis will be reported outlining as we believe the report to be inconclusive.  The 50% fee covers time and service  to  analyse the product;
• Authentications and valuations will be provided within 24 hours business hours Monday-Friday 09:00-17:00 GMT; 
• Refunds are only issued if you do not receive a result within the guaranteed 24 hours turnaround time. 

Luxe Lotte Authentication Services are an independent authentication service that provides opinions on the authenticity of luxury products. We are not certified by, affiliated, associated, authorised, endorsed by, or in anyway connected to Chanel or any other brands mentioned on our website, advertising material or social media pages.

All opinions delivered by Charlotte Ashley T/A Luxe Lotte Authentication Services are explicitly and expressly provided as opinions based on self authentication training, expertise and personal opinions of luxury goods. Luxe Lotte Authentication Services endeavors that their opinions are accurate and takes all necessary steps to ensure our analysis is 99% accurate. 

Luxe Lotte provide tailored packages to suit the needs of your business, for more information please email customercare@luxelotte.co.uk and we can discuss packages or contract work that suit your business requirements.

No.  All authentications are carried out by Charlotte Ashley and no third party involvement. 

At Luxe Lotte we pride ourselves in using our extensive, hands-on experience and specialised knowledge of brands standards, history and product lines.  

AI results can often lead to incorrect results due to lack of data for newly released items and 'super-fakes'.  Although AI authentication services are particularly useful for businesses requiring high volume authentication and a quick turn around time, many of our clients who use AI authentication services, regularly use Luxe Lotte for a second or even third opinion.  This is to  secure accuracy in results to prevent a costly loss to their business if any errors are made using AI authentication.