Privacy Policy

Last updated: 14 September 2026

Luxe Lotte Authentication Services ("Luxe Lotte", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, use our authentication or valuation services, or otherwise interact with Luxe Lotte.

We aim to handle your personal information fairly, securely and transparently, in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Luxe Lotte Authentication Services is responsible for deciding how and why your personal information is processed.

If you have any questions about how we use your personal information, or wish to exercise any of your data protection rights, please contact:

Luxe Lotte Authentication Services
Email: customercare@luxelotte.co.uk

Depending on how you interact with Luxe Lotte, we may collect some or all of the following information:

• Your name
• Email address
• Telephone number
• Postal address
• Other contact details you choose to provide

When you request an authentication or valuation service, we may collect information relating to the item you submit, including:

• Photographs of the item
• Brand and model information
• Serial numbers, date codes or other identifying information
• Purchase information or proof of purchase where provided
• Condition information
• Item history or provenance where relevant
• Valuation information
• Information contained within photographs or documents you provide

We may collect information necessary to process your enquiry, authentication, valuation, payment or other service, including records of communications between you and Luxe Lotte.

The information collected will depend on the website functionality and cookies or similar technologies in use.

We may use your personal information to:

• Respond to enquiries and communications
• Provide authentication and valuation services
• Assess and authenticate luxury goods
• Communicate with you about your service
• Process and administer payments
• Provide quotations and invoices
• Maintain business and customer records
• Deal with complaints, queries or disputes
• Prevent fraud, counterfeit activity and misuse of our services
• Meet legal, regulatory and accounting obligations
• Improve our services and customer experience
• Maintain the security and operation of our website
• Send marketing communications where we are legally permitted to do so and, where required, where you have provided consent

We will only use your personal information for purposes that are lawful, fair and transparent.

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

We may process your information where it is necessary to provide a service you have requested, such as authentication or valuation services, or to take steps at your request before entering into a contract.

We may process information where it is necessary for our legitimate business interests, provided that those interests do not override your rights and freedoms.

This may include managing our business, maintaining records, protecting our services against fraud and misuse, improving our services and communicating with existing customers.

We may process information where necessary to comply with a legal or regulatory obligation.

Where required, we may ask for your consent before processing your information for a particular purpose, such as certain marketing activities or non-essential cookies.

Where we rely on consent, you can withdraw your consent at any time.

As part of our authentication and valuation services, customers may provide photographs and other information relating to luxury goods.

These photographs and details may contain identifying information, such as serial numbers, date codes, receipts or other documentation.

We use this information for the purpose of providing our services and maintaining appropriate authentication and business records.

We will not publicly display photographs or identifying information relating to your items without an appropriate lawful basis or your permission, unless we are required to do so by law.

We do not sell your personal information.

We may share personal information where necessary with trusted third parties who help us operate our business and provide our services.

This may include, where applicable:

• Payment providers
• Website and hosting providers
• Email and communication providers
• IT and software providers
• Professional advisers
• Accountants or legal advisers
• Delivery or courier providers where necessary
• Government bodies, regulators, law enforcement or other authorities where legally required

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security measures are in place.

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection in accordance with applicable data protection law.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain appropriate business records, resolve disputes and meet legal, accounting or regulatory requirements.

The length of time we retain information will depend on the type of information and why we need it.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should therefore take care when sending personal information online and avoid sending unnecessary sensitive information.

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that can help websites operate, remember preferences, understand how visitors use the website and, depending on the cookies used, provide analytics or other functionality.

Some cookies may be strictly necessary for the website to operate. Other cookies, such as certain analytics or advertising cookies, may require your consent.

The cookies used on our website will depend on the services and technologies currently installed on the website.

You can manage cookies through your browser settings and, where applicable, through our website's cookie consent mechanism.

Depending on the circumstances, you have rights under UK data protection law, including the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how we process your information in certain circumstances
• Object to certain types of processing
• Ask for your information to be provided to you or another organisation in a structured, commonly used and machine-readable format where the right to data portability applies
• Withdraw consent where we rely on consent as our lawful basis

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact:

customercare@luxelotte.co.uk

We may need to verify your identity before responding to certain requests.

Where we send marketing communications, we will do so in accordance with applicable data protection and electronic marketing laws.

You can ask us to stop sending marketing communications at any time by contacting us or, where applicable, using the unsubscribe option provided in the communication.

Our services are intended for adults and businesses.

We do not knowingly collect personal information from children for the purpose of providing our services. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on our website with the date of the most recent update.

If you have concerns about how we have handled your personal information, please contact us first at:

customercare@luxelotte.co.uk

We will consider and respond to your concern as appropriate.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe that your personal information has been handled unlawfully.

Information Commissioner's Office (ICO)
Website: ico.org.uk

If you have any questions about this Privacy Policy or how Luxe Lotte Authentication Services handles your personal information, please contact:

Luxe Lotte Authentication Services
Email: customercare@luxelotte.co.uk
Website: www.luxelotte.co.uk

We are committed to handling your personal information responsibly, securely and transparently.

Luxe Lotte Authentication Services may use WhatsApp to communicate with customers and to provide our authentication and valuation services.

Customers may choose to contact us through WhatsApp and may provide information such as their name, telephone number, photographs of luxury items, purchase information, receipts, item details and other information relevant to an authentication or valuation.

Information provided through WhatsApp will be used only as reasonably necessary to:

• Respond to your enquiries
• Provide authentication and valuation services
• Assess photographs and information relating to luxury goods
• Communicate with you regarding your service
• Maintain appropriate business and authentication records
• Deal with queries, complaints or disputes
• Meet legal or regulatory obligations where applicable

WhatsApp is operated by Meta Platforms, Inc. and information sent through WhatsApp is also subject to WhatsApp's own terms and privacy practices.

We recommend that customers avoid sending unnecessary personal or sensitive information through WhatsApp. Where possible, please only provide information that is relevant to your authentication or valuation request.

We will take reasonable steps to protect information received through WhatsApp in accordance with this Privacy Policy and applicable UK data protection legislation.

Where necessary to operate our business, we may use third-party service providers, including communication and messaging platforms such as WhatsApp. These providers may process personal information on our behalf or independently in accordance with their own terms and privacy policies.

We do not sell your personal information to third parties.